Privacy Policy

DFW HVAC, LLC ("DFW HVAC," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, request service, or communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service and billing address
• Details about your HVAC needs
• Information you submit through forms, scheduling tools, or communications

We may also automatically collect limited technical information such as:

• IP address
• Browser type and device information
• Pages visited and website activity
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Schedule and perform HVAC services
• Provide estimates, invoices, and customer support
• Send appointment reminders and service updates
• Improve our website and customer experience
• Send promotions, service reminders, or updates (you may opt out at any time)
• Comply with legal obligations

Text Messaging and Communications

By providing your phone number and submitting a form on our website or contacting us, you consent to receive calls and text messages from DFW HVAC, LLC regarding appointment confirmations, service updates, customer support, and promotions. Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us directly.

Sharing of Information

We do not sell or share your personal information for monetary compensation. We may share your information only as necessary with service providers, financing or payment partners, subcontractors, or legal authorities when required by law.

Financing and Payment Partners

If you apply for financing or use third-party payment services, your information may be shared with lending or payment providers. These companies maintain their own privacy policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website usage.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information.

Privacy Rights for Texas Residents

Texas residents may request access, correction, or deletion of their personal information and opt out of marketing communications.

Call Recording

For quality assurance and training purposes, phone calls with DFW HVAC, LLC may be recorded.

Children's Privacy

Our services are not directed to individuals under the age of 13.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically.

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